Position Title: Solution Engineer

Department: PSO/Engineering Services

Position Summary

The Solution Engineer Specialist is creative, resourceful, polished and professional, with an extensive knowledge of voice and data products and how they are designed and quoted. Candidates for this position must be able to gather the necessary details, comprehend and articulate the Project Scope and prepare and present presentations to the customer. The Solution Engineer Specialist should possess most of the capabilities expected from an account executive in addition to a high level of technical expertise. Strong Communication and writing technical writing skills are a must.

Primary Responsibilities

• Conduct customer needs assessments by working with Sales in a Pre-Sales solution capacity. Ability to Design and Quote using either the Avaya ASD or Nortel EC tools is a must.
• Gather required information in order to create Scopes of Work around solutions to meet customer requirements. Some data expertise required.
• Meet with potential and existing customers to gather information and present the proposed solutions.
• Assist in closing potential opportunities.
• Participate in training programs and pass certification exams.
• The Solution Engineer is accountable for the technical validity and interoperability of their solution.
• Must be able to travel up to 50% of the time.
• Must be fluent in the use of , Word, Excel, Visio, Power Point, Avaya Solution Designer and/or Nortel EC Configurator.

Job Qualifications

• At least (8) years in the industry

• Extensive knowledge of voice solutions and capable of quoting either Nortel or Avaya. Data knowledge mandatory.
• Experience in presenting solutions to customers.
• Current certifications or other evidence of qualification required.
• Excellent written and oral presentation skills
• Understanding of both Call Center and Contact Center and supporting applications.

Are you ready for a new life challenge? Are you ready to join a winning team that promotes personal growth and success? Don't wait any longer! Apply today!

Click "Apply" or call 877-543-9540.